> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nivara.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Get Ticket

> Get a specific ticket by conversation ID

Retrieve details of a specific ticket using its associated conversation ID.

### URL Parameters

<ParamField path="conversation_id" type="string" required>
  The conversation ID associated with the ticket
</ParamField>

### Response

<ResponseField name="ticket_id" type="string">
  Unique identifier for the ticket
</ResponseField>

<ResponseField name="conversation_id" type="string">
  ID of the conversation that created this ticket
</ResponseField>

<ResponseField name="customer_info" type="object">
  Customer information associated with the ticket

  <Expandable title="properties">
    <ResponseField name="name" type="string">Customer's name</ResponseField>
    <ResponseField name="phone" type="string">Contact phone number</ResponseField>
    <ResponseField name="address" type="string">Service address</ResponseField>
    <ResponseField name="issue" type="string">Description of the issue</ResponseField>
    <ResponseField name="role" type="string">Customer's role (optional)</ResponseField>
    <ResponseField name="priority" type="string">Ticket priority (optional)</ResponseField>
    <ResponseField name="type" type="string">Request type (optional)</ResponseField>
    <ResponseField name="date_time" type="string">When the ticket was created</ResponseField>
    <ResponseField name="submission_date_time" type="string">When the ticket was submitted</ResponseField>
  </Expandable>
</ResponseField>

<ResponseField name="status" type="string">
  Current status of the ticket
</ResponseField>

<ResponseField name="created_at" type="string">
  Timestamp when the ticket was created
</ResponseField>

<ResponseField name="updated_at" type="string">
  Timestamp of last ticket update
</ResponseField>

<RequestExample>
  ```bash theme={null}
  curl 'https://api.clever.nivara.io/tickets/conv_123abc456def'
  ```
</RequestExample>

<ResponseExample>
  ```json theme={null}
  {
    "ticket_id": "ticket_123",
    "conversation_id": "conv_123abc456def",
    "customer_info": {
      "name": "John Smith",
      "phone": "+1234567890",
      "address": "123 Main St, City",
      "issue": "Heating system not working",
      "role": "tenant",
      "priority": "high",
      "type": "maintenance",
      "date_time": "2024-03-21T10:30:00Z",
      "submission_date_time": "2024-03-21T10:35:00Z"
    },
    "status": "open",
    "created_at": "2024-03-21T10:35:00Z",
    "updated_at": "2024-03-21T10:35:00Z"
  }
  ```
</ResponseExample>