curl 'https://api.clever.nivara.io/tickets/conv_123abc456def'
{
"ticket_id": "ticket_123",
"conversation_id": "conv_123abc456def",
"customer_info": {
"name": "John Smith",
"phone": "+1234567890",
"address": "123 Main St, City",
"issue": "Heating system not working",
"role": "tenant",
"priority": "high",
"type": "maintenance",
"date_time": "2024-03-21T10:30:00Z",
"submission_date_time": "2024-03-21T10:35:00Z"
},
"status": "open",
"created_at": "2024-03-21T10:35:00Z",
"updated_at": "2024-03-21T10:35:00Z"
}
API Reference
Get Ticket
Get a specific ticket by conversation ID
GET
/
tickets
/
{conversation_id}
curl 'https://api.clever.nivara.io/tickets/conv_123abc456def'
{
"ticket_id": "ticket_123",
"conversation_id": "conv_123abc456def",
"customer_info": {
"name": "John Smith",
"phone": "+1234567890",
"address": "123 Main St, City",
"issue": "Heating system not working",
"role": "tenant",
"priority": "high",
"type": "maintenance",
"date_time": "2024-03-21T10:30:00Z",
"submission_date_time": "2024-03-21T10:35:00Z"
},
"status": "open",
"created_at": "2024-03-21T10:35:00Z",
"updated_at": "2024-03-21T10:35:00Z"
}
Retrieve details of a specific ticket using its associated conversation ID.
URL Parameters
string
required
The conversation ID associated with the ticket
Response
string
Unique identifier for the ticket
string
ID of the conversation that created this ticket
object
Customer information associated with the ticket
string
Current status of the ticket
string
Timestamp when the ticket was created
string
Timestamp of last ticket update
curl 'https://api.clever.nivara.io/tickets/conv_123abc456def'
{
"ticket_id": "ticket_123",
"conversation_id": "conv_123abc456def",
"customer_info": {
"name": "John Smith",
"phone": "+1234567890",
"address": "123 Main St, City",
"issue": "Heating system not working",
"role": "tenant",
"priority": "high",
"type": "maintenance",
"date_time": "2024-03-21T10:30:00Z",
"submission_date_time": "2024-03-21T10:35:00Z"
},
"status": "open",
"created_at": "2024-03-21T10:35:00Z",
"updated_at": "2024-03-21T10:35:00Z"
}