Skip to main content
GET
/
tickets
/
{conversation_id}
curl 'https://api.clever.nivara.io/tickets/conv_123abc456def'

{
  "ticket_id": "ticket_123",
  "conversation_id": "conv_123abc456def",
  "customer_info": {
    "name": "John Smith",
    "phone": "+1234567890",
    "address": "123 Main St, City",
    "issue": "Heating system not working",
    "role": "tenant",
    "priority": "high",
    "type": "maintenance",
    "date_time": "2024-03-21T10:30:00Z",
    "submission_date_time": "2024-03-21T10:35:00Z"
  },
  "status": "open",
  "created_at": "2024-03-21T10:35:00Z",
  "updated_at": "2024-03-21T10:35:00Z"
}
Retrieve details of a specific ticket using its associated conversation ID.

​
URL Parameters

​
conversation_id
string
required
The conversation ID associated with the ticket

​
Response

​
ticket_id
string
Unique identifier for the ticket
​
conversation_id
string
ID of the conversation that created this ticket
​
customer_info
object
Customer information associated with the ticket
​
status
string
Current status of the ticket
​
created_at
string
Timestamp when the ticket was created
​
updated_at
string
Timestamp of last ticket update
curl 'https://api.clever.nivara.io/tickets/conv_123abc456def'

{
  "ticket_id": "ticket_123",
  "conversation_id": "conv_123abc456def",
  "customer_info": {
    "name": "John Smith",
    "phone": "+1234567890",
    "address": "123 Main St, City",
    "issue": "Heating system not working",
    "role": "tenant",
    "priority": "high",
    "type": "maintenance",
    "date_time": "2024-03-21T10:30:00Z",
    "submission_date_time": "2024-03-21T10:35:00Z"
  },
  "status": "open",
  "created_at": "2024-03-21T10:35:00Z",
  "updated_at": "2024-03-21T10:35:00Z"
}