curl 'https://api.clever.nivara.io/summary'

{
  "total_tickets": 150,
  "summary": "Current system has 150 tickets: 45 open, 30 in progress, 75 completed. Most common issues relate to heating systems and plumbing. Average resolution time is 2.5 days.",
  "analytics": {
    "by_status": {
      "open": 45,
      "in_progress": 30,
      "completed": 75
    },
    "by_priority": {
      "low": 30,
      "medium": 70,
      "high": 35,
      "urgent": 15
    },
    "by_type": {
      "maintenance": 60,
      "plumbing": 40,
      "electrical": 30,
      "other": 20
    },
    "average_resolution_time": "2.5 days",
    "peak_hours": [9, 10, 14, 15]
  },
  "insights": {
    "common_issues": [
      "Heating system malfunction",
      "Water leaks",
      "Electrical issues"
    ],
    "busy_locations": [
      "Downtown District",
      "North Side",
      "West End"
    ],
    "trends": {
      "daily_volume": [12, 15, 18, 14, 10],
      "weekly_pattern": "Higher volume on Mondays and Tuesdays"
    },
    "recommendations": [
      "Increase maintenance staff during peak hours 9-11 AM",
      "Implement preventive maintenance for heating systems",
      "Add specialized plumbing team for West End area"
    ]
  }
}