Send Message

curl -X POST 'https://api.clever.nivara.io/conversation/message' \
-H 'Content-Type: application/json' \
-d '{
  "message": "My name is John Smith",
  "conversation_id": "conv_123abc456def",
  "language": "en"
}'

{
  "conversation_id": "conv_123abc456def",
  "response": "Thank you, John. Could you please provide your phone number?",
  "status": "in_progress",
  "customer_info": {
    "name": "John Smith",
    "phone": null,
    "address": null,
    "issue": null,
    "role": null,
    "priority": null,
    "type": null,
    "date_time": "2024-03-21T10:30:00Z",
    "submission_date_time": null
  },
  "is_complete": false
}

POST

conversation

message

curl -X POST 'https://api.clever.nivara.io/conversation/message' \
-H 'Content-Type: application/json' \
-d '{
  "message": "My name is John Smith",
  "conversation_id": "conv_123abc456def",
  "language": "en"
}'

{
  "conversation_id": "conv_123abc456def",
  "response": "Thank you, John. Could you please provide your phone number?",
  "status": "in_progress",
  "customer_info": {
    "name": "John Smith",
    "phone": null,
    "address": null,
    "issue": null,
    "role": null,
    "priority": null,
    "type": null,
    "date_time": "2024-03-21T10:30:00Z",
    "submission_date_time": null
  },
  "is_complete": false
}

Send a message to continue an existing conversation with the Clever AI agent.

Body

message

string

required

The message to send to the agent

conversation_id

string

The ID of the existing conversation. If not provided, a new conversation will be started.

language

string

default:"en"

Language for the conversation (en or it)

Response

conversation_id

string

Unique identifier for the conversation

response

string

Agent’s response to the message

status

string

Current status of the conversation

customer_info

object

Updated customer information object

Show properties

name

string

Customer’s name

phone

string

Contact phone number

address

string

Service address

issue

string

Description of the issue

role

string

Customer’s role (optional)

priority

string

Ticket priority (optional)

type

string

Request type (optional)

date_time

string

Timestamp of conversation

submission_date_time

string

When ticket was submitted (optional)

is_complete

boolean

Whether all required information has been collected

curl -X POST 'https://api.clever.nivara.io/conversation/message' \
-H 'Content-Type: application/json' \
-d '{
  "message": "My name is John Smith",
  "conversation_id": "conv_123abc456def",
  "language": "en"
}'

{
  "conversation_id": "conv_123abc456def",
  "response": "Thank you, John. Could you please provide your phone number?",
  "status": "in_progress",
  "customer_info": {
    "name": "John Smith",
    "phone": null,
    "address": null,
    "issue": null,
    "role": null,
    "priority": null,
    "type": null,
    "date_time": "2024-03-21T10:30:00Z",
    "submission_date_time": null
  },
  "is_complete": false
}

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Body

Response

​Body

​Response

Body

Response