Reinit Conversation

curl -X POST 'https://api.clever.nivara.io/reinit?conversation_id=conv_123abc456def'

{
  "conversation_id": "conv_123abc456def",
  "response": "Hello! I'm here to help you with any maintenance requests. Could you please tell me your name?",
  "status": "started",
  "customer_info": {
    "name": null,
    "phone": null,
    "address": null,
    "issue": null,
    "role": null,
    "priority": null,
    "type": null,
    "date_time": "2024-03-21T10:45:00Z",
    "submission_date_time": null
  },
  "is_complete": false
}

POST

reinit

curl -X POST 'https://api.clever.nivara.io/reinit?conversation_id=conv_123abc456def'

{
  "conversation_id": "conv_123abc456def",
  "response": "Hello! I'm here to help you with any maintenance requests. Could you please tell me your name?",
  "status": "started",
  "customer_info": {
    "name": null,
    "phone": null,
    "address": null,
    "issue": null,
    "role": null,
    "priority": null,
    "type": null,
    "date_time": "2024-03-21T10:45:00Z",
    "submission_date_time": null
  },
  "is_complete": false
}

Reinitialize an existing conversation, resetting its state while preserving the conversation ID.

Query Parameters

conversation_id

string

required

The ID of the conversation to reinitialize

Response

conversation_id

string

Unique identifier for the conversation (same as input)

response

string

Initial response from the agent for the reinitialized conversation

status

string

Status will be reset to “started”

customer_info

object

Reset customer information object

Show properties

name

string

Customer’s name (null)

phone

string

Contact phone number (null)

address

string

Service address (null)

issue

string

Description of the issue (null)

role

string

Customer’s role (null)

priority

string

Ticket priority (null)

type

string

Request type (null)

date_time

string

New timestamp

submission_date_time

string

Reset to null

is_complete

boolean

Will be set to false

curl -X POST 'https://api.clever.nivara.io/reinit?conversation_id=conv_123abc456def'

{
  "conversation_id": "conv_123abc456def",
  "response": "Hello! I'm here to help you with any maintenance requests. Could you please tell me your name?",
  "status": "started",
  "customer_info": {
    "name": null,
    "phone": null,
    "address": null,
    "issue": null,
    "role": null,
    "priority": null,
    "type": null,
    "date_time": "2024-03-21T10:45:00Z",
    "submission_date_time": null
  },
  "is_complete": false
}

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Reinit Conversation

Query Parameters

Response

​Query Parameters

​Response

Query Parameters

Response